Privacy policy

02Data we collect

We only collect data strictly necessary for the management of your request and the proper performance of our services. Depending on your journey, this may include:

• Identification data: last name, first name, title, email address, phone number.
• Project information: type of property, planned location, budget, down payment, income, professional and family situation.
• Browsing data: IP address, browser type, pages viewed, traffic source (collected via our analytics cookies).
• Communications: content of messages sent via our forms, history of our communications.

No sensitive data (health, political opinions, ethnic origin, etc.) is collected by this site.

03Purposes & legal basis

Your data is processed for the following purposes:

• Respond to your request for a simulation or for contact — basis: pre-contractual measures at your request.
• Support you in building and following up on your financing file — basis: performance of the contract.
• Send you our guides and news — basis: your consent, which can be withdrawn at any time.
• Comply with our legal obligations regarding anti-money laundering, accounting retention or responses to authorities — basis: legal obligation.
• Improve our services and measure site audience — basis: legitimate interest, respecting your rights.

04Recipients of your data

Your data is processed by the authorised teams of Alveo Finance Management S.L. It may be shared, only to the extent strictly necessary, with:

• The partner banks and credit institutions that you authorise us to approach for your file.
• The other entities of the Alveo group involved in your project (legal, rental management, real estate brokerage).
• Our technical subcontractors (hosting, CRM tools, email), governed by a GDPR-compliant contract.
• The administrative or judicial authorities when required by law.

Your data is never sold or rented to third parties for commercial purposes.

05Retention period

• Prospects: 3 years from our last contact.
• Clients: for the entire duration of the contractual relationship, then 5 years after the closure of the file, under accounting and anti-money-laundering obligations.
• Cookies: 13 months maximum.
• Newsletter: until you withdraw your consent.

06Security

We implement technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure: encryption of exchanges (HTTPS), access control, strong authentication of internal accounts, regular backups and team awareness training.

07Transfers outside the European Union

Your data is, in principle, hosted and processed within the European Economic Area. Should a transfer outside the EU occur (for example via a SaaS tool), it would be governed by the standard contractual clauses adopted by the European Commission or by any other appropriate safeguard provided for by the GDPR.

08Your rights

In accordance with articles 15 to 22 of the GDPR, you have at all times the following rights over your personal data:

• Right of access to your data and to a copy of it;
• Right of rectification of inaccurate or incomplete data;
• Right to erasure ("right to be forgotten");
• Right to restriction of processing;
• Right to portability of your data;
• Right to object to processing, in particular for prospecting purposes;
• Right to withdraw your consent at any time, without calling into question the lawfulness of previous processing;
• Right to set directives regarding the fate of your data after your death.

To exercise these rights, send us your request, together with proof of identity, at arnaud.attencia@alveo.co. A response will be provided within a maximum of one month.

If, after contacting us, you believe that your rights are not being respected, you may lodge a complaint with the competent supervisory authority — in Spain, the Agencia Española de Protección de Datos (aepd.es).

09Cookies

This site uses three categories of cookies:

• Technical cookies — strictly necessary for the proper functioning of the site. They do not require your consent.
• Audience measurement cookies — anonymised, they allow us to understand how the site is used and to improve its usability.
• Third-party cookies (social networks, embedded videos) — placed only with your prior consent.

You can modify your preferences at any time via your browser settings or contact us at arnaud.attencia@alveo.co.

10Modifications

This policy may be updated to reflect changes in our services, tools or regulations. The date of the last update is shown below. We invite you to consult it regularly.